Customer Service Representative

DESCRIPTION: 

We are currently recruiting for candidates to fill a Customer Service Representative position.  The position includes the following responsibilities:

• Answer phones and respond to customer requests
• Enter orders into ERP system
• Provide customers with product and service information
• Transfer customer calls to appropriate staff as needed
• Identify research and resolve customer issues
• Follow up on customer inquiries not immediately resolved
• Research billing errors and correct as needed
• Recommend process improvements
• Other duties as assigned 

JOB REQUIREMENTS

• Strong written and verbal communication
• Successfully and professionally handles customer complaints
• Builds long-term relationships with customers
• Empathizes with the customer during difficult situations
• Replies promptly to all inquiries of customers via email
• Processes customer orders promptly and efficiently
• Manages the customer accounts efficiently and accurately
• Is able to use automated information systems to analyze customer situations
• Strong team player and commitment to company values

EDUCATION / KNOWLEDGE / EXPERIENCE

• Minimum 3 years customer service experience in a sales and/or manufacturing organization
• High school diploma - College preferred
• Must be proficient in Microsoft Office Suite

Propper International offers a full range of benefits including Medical, Dental, Vision, and 401(k).  Interested candidates should send their cover letter (including salary expectations) and résumé to HR@propper.com.

Propper International is an equal opportunity employer.