Propper stands behind its customers and products 100%. If you
are not satisfied with your Propper.com purchase, you may return an eligible item* hassle-free with proof of
purchase within 30 days of product receipt. New, unworn, unwashed items with tags attached may be returned
free** within 30 days of product receipt.
Please print and fill out Customer Return
Email firstname.lastname@example.org for your free
return shipping label. (Free returns within contiguous U.S. only.) You will need to
include your order number. Please allow 24-48 hours for a response.
Attach the label to the outside of your package and include the form with your return. Drop off at a UPS location.
*All Closeout items and Final Sale items are not eligible for returns.
Products purchased from retailers other than propper.com are ineligible for returns to Propper as
well. **Free returns available within contiguous U.S. only.
Once we receive and process your qualifying return, Propper will
credit your original payment method (less shipping and handling fees) and notify you via email. Please allow
15 business days from receipt of returned items for refunds to post.
Follow Product Returns steps above and place a new order.
The new order will be shipped immediately, reducing wait time for replacement items. Once we receive
and process your return, a refund will be issued within 15 business days of receipt.
For further assistance, please contact customer service
at 800.296.9690 or email at email@example.com.