Return / Exchange Policy
Propper is dedicated to providing the best quality service to our customers. Should you wish to return your Propper product, we will be glad to provide you with a refund or replacement product.
To Return Merchandise to Propper:
Download, fill out and print the Customer Return Form and send your merchandise via a pre-paid, insured and trackable carrier of your choice to the following address:
New Address (effective 12/23/14):
Propper ECommerce Inc.
17 Sanker Drive
Dickson, TN 37055
Attn: ECommerce Return
If your item is returned within 30 days from the shipping date, a refund or a replacement product of equal value will be provided. Exchanges cannot be processed if the value of the requested product is different than the value of the returned product. In such cases, a credit will be issued and the customer informed to place a new order. Exchanges can only be processed once. Additional requests for exchanges will be processed as refunds and customers must place a new order, unless the original exchange was returned because items were defective.
All returned merchandise must be accompanied by a Customer Return Form. Incomplete forms may delay the refund or exchange being processed. Please allow 14 days for Propper ECommerce to receive and process refunds and 2-3 weeks for exchanges to be sent. Credit card refunds may require two billing cycles before they appear on your statement.
Merchandise received as a gift may be exchanged if the original tags are still attached to the unused, unwashed garment. Any gift exchange must include a Customer Return Form with the original Customer Order (CO) number for the exchange to be processed.
Any return without a CO number will be refused. Exchanges are only available on orders from the U.S. and Canada.
All returns originating from outside the United States must be shipped via a pre-paid, insured and trackable carrier of your choice and must be accompanied by a Customer Return Form.
Products showing signs of wear, soil, alterations, or damage by the consumer will not be accepted and will be discarded. Items that have not been washed according to instructions are also ineligible for return. Please carefully follow washing instructions labeled in the product.
All sale, closeout and clearance items are considered final and ineligible for returns or exchanges.
Shipping and handling charges on returned merchandise are not refundable, unless the item was defective or an order error by Propper ECommerce occurred. Order errors refer to items shipped with different color/patterns, size and fabric than what the customer ordered. It does not include errors made by the customer when ordering products. If you are returning an item because of a defect or an error on Propper's part, please call 866-433-9690 or email firstname.lastname@example.org so we can provide you with a UPS shipping label by email. Propper ECommerce cannot refund shipping costs on a return if you pay for it.
Orders shipped to destinations outside the United States may have been subject to customs tariffs, duties, and sales tax assessed upon receipt of the merchandise. None of these fees, tariffs or taxes are refundable as Propper ECommerce does not collect them.
Exchanges are only available on orders originating from the U.S. or Canada. Exchanges sent to Canadian destinations may be subject to additional fees, tariffs and taxes. Refunds can only be credited to the Visa or MasterCard used at the time of purchase.
Products purchased on the Propper ECommerce website cannot be returned to retail stores carrying the Propper line of products. Similarly, products purchased from a Propper retailer cannot be returned to Propper ECommerce.