Please select an item below to help resolve your question
or contact Customer Service at 800.296.9690
Propper stands behind its
products 100%. If you are not satisfied with your Propper.com purchase, you may return
item* hassle-free with proof of purchase within 30 days of product receipt. New, unworn,
items with tags attached may be returned free** within 30 days of product receipt.
Please print and fill out the Customer Return Form
Email email@example.com for
return shipping label. (Free returns within contiguous U.S. only.) You
to include your order number. Please allow 24-48 business hours for a
Attach the label to the outside of your package and include
the form with your return. Drop off at any FedEx box.
Once we receive and process your
qualifying return, Propper will
credit your original payment method (less shipping and handling fees) and notify you via
Please allow 15 business days from receipt of returned items for refunds to post.
Follow Product Returns steps above
and place a new order. The
new order will be shipped immediately, reducing wait time for replacement items.
receive and process your return, a refund will be issued within 15 business days of
assistance, please contact customer service at 800.296.9690 or email at : firstname.lastname@example.org.
Like our gear, our flexible service, fast shipping and product customization are designed to bring you more than you’d ever expect. Now enjoy free shipping on all orders more than $75. Offer valid for FedEx Ground Economy service within the contiguous United States. Upgraded shipping is available for an additional fee. Applies to propper.com orders only.
Some restrictions apply such as shipping to Alaska, Hawaii, Puerto Rico addresses are not eligible for this offer and may incur additional charges.
Propper ships according to the table rates listed below. Please note orders cannot be picked up from the distribution center.
Alaska, Hawaii, PR, Guam,
US Virgin Islands, APO, FPO below $5,000
For shipping rates on
orders over $5,000, please call 866-433-9690 for quote.
Please see transit times below for
FedEx Ground delivery. Note that Saturday delivery is NOT
available and that transit times are in business days (Monday to Friday). Propper is not
for delays that are beyond our control (such as inclement weather or FedEx errors).
Propper offers shipping to Canada
and Mexico through the following providers at these flat
Almost all shipments crossing international borders are subject to the
assessment of duties, taxes, and any customs clearance related charges imposed by the
country's government. More info here.
Propper does not currently
ship anywhere outside of the United States, Canada, or Mexico. Please
visit our Dealer
Locator to find an online dealer or international dealer near you.
Please note that deliveries may be
delayed by factors out of our control such as inclement weather.
Refusal to accept the order will
result in either a partial or no refund as Propper will have to pay
for shipping and fees back to its warehouse.
Please log in to your
Propper account to view order status information.
Propper's headquarters and
distribution center are closed on the following holidays:
If you are a government agency and
would like to create a tax exempt account, please call Customer
Service at 800.296.9690 to receive set up instructions.
Propper is known throughout the
industry for being a great partner to dealers and distributors. Like
our gear, our flexible service, fast shipping and product customization are designed to
more than you’d ever expect.
Our products are distributed
through retail stores and websites worldwide. If you would like
to become a Propper distributor, please contact Propper International Sales at
inquire about becoming a dealer.
Our retailers are given exclusive
access to the Propper Retailer Connection, which offers direct
access to secure online ordering, real-time availability status and our complete library
To find current dealers in
your area, please visit the dealer