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Please select an item below to help resolve your question or contact Customer Service at 800.296.9690
Propper stands behind its customers and products 100%. If you are not satisfied with your Propper.com purchase, you may return an eligible item* hassle-free with proof of purchase within 30 days of product receipt. New, unworn, unwashed items with tags attached may be returned free** within 30 days of product receipt.
Please print and fill out the Customer Return Form HERE.
Email customerservice@propper.com for your free return shipping label. (Free returns within contiguous U.S. only.) You will need to include your order number. Please allow 24-48 business hours for a response.
Attach the label to the outside of your package and include the form with your return. Drop off at any UPS box.
Once we receive and process your qualifying return, Propper will credit your original payment method (less shipping and handling fees) and notify you via email. Please allow 15 business days from receipt of returned items for refunds to post.
We do not offer exchanges at this time. Looking to exchange an item?
For further assistance, please contact customer service at 800.296.9690 or email at : customerservice@propper.com.
Like our gear, our flexible service, fast shipping and product customization are designed to bring you more than you’d ever expect. Now enjoy free shipping on all orders more than $99. Offer valid for UPS SurePost service within the contiguous United States. Upgraded shipping is available for an additional fee. Applies to propper.com orders only.
Some restrictions apply such as shipping to Alaska, Hawaii, Puerto Rico addresses are not eligible for this offer and may incur additional charges.
Propper ships according to the table rates listed below. Please note orders cannot be picked up from the distribution center.
All orders contiguous US below $5,000 (we do not ship to PO Boxes)
Alaska, Hawaii, PR, Guam, US Virgin Islands, APO, FPO below $5,000
For shipping rates on orders over $5,000, please email customerservice@propper.com for a quote.
Propper offers shipping to Canada and Mexico through the following providers at these flat rates:
Please Note: Almost all shipments crossing international borders are subject to the assessment of duties, taxes, and any customs clearance related charges imposed by the importing country's government. Certain commodities and high value shipments may require additional transit time for customs clearance.
Propper does not currently ship anywhere outside of the United States, Canada, or Mexico. Please visit our Dealer Locator to find an online dealer or international dealer near you.
Please note that the $8.95 flat rate shipping option is no longer available. Carts under $99 will now be shipped via UPS at a live rate.
Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods.
Refusal to accept the order will result in either a partial or no refund as Propper will have to pay for shipping and fees back to its warehouse.
Please log in to your Propper account to view order status information.
Propper's headquarters and distribution center are closed on the following holidays:
If you are a government agency and would like to create a tax exempt account, please call Customer Service at 800.296.9690 to receive set up instructions.
Propper is known throughout the industry for being a great partner to dealers and distributors. Like our gear, our flexible service, fast shipping and product customization are designed to bring you more than you’d ever expect.
Our products are distributed through retail stores and websites worldwide. If you would like to become a Propper distributor, please contact Propper International Sales at 1-800-296-9690 to inquire about becoming a dealer.
Our retailers are given exclusive access to the Propper Retailer Connection, which offers direct access to secure online ordering, real-time availability status and our complete library of product images.
To find current dealers in your area, please visit the dealer locator.