Please select an item below to help resolve your question or contact Customer Service at 800.296.9690
Returns & Warranty
Returns / Exchanges
Propper stands behind its customers and products 100%. If you are not satisfied with your Propper.com purchase, you may return an eligible item* hassle-free with proof of purchase within 30 days of product receipt. New, unworn, unwashed items with tags attached may be returned free** within 60 days of product receipt.
Please print and fill out the Customer Return Form HERE.
Email email@example.com for your free return shipping label. (Free returns within contiguous U.S. only.) You will need to include your order number. Please allow 24-48 business hours for a response.
Attach the label to the outside of your package and include the form with your return. Drop off at any FedEx box.
*All Closeout items and Final Sale items are not eligible for returns. Products purchased from retailers other than propper.com are ineligible for returns to Propper as well.
**Free returns are available within contiguous U.S. only.
Once we receive and process your qualifying return, Propper will credit your original payment method (less shipping and handling fees) and notify you via email. Please allow 15 business days from receipt of returned items for refunds to post.
Follow Product Returns steps above and place a new order. The new order will be shipped immediately, reducing wait time for replacement items. Once we receive and process your return, a refund will be issued within 15 business days of receipt.
For further assistance, please contact customer service at 800.296.9690 or email at firstname.lastname@example.org.
FREE Shipping on US Orders $60+
Like our gear, our flexible service, fast shipping and product customization are designed to bring you more than you’d ever expect. Now enjoy free shipping on all orders more than $60. Offer valid for FedEx SmartPost service within the contiguous United States. Upgraded shipping is available for an additional fee. Applies to propper.com orders only.
Some restrictions apply such as shipping to Alaska, Hawaii, Puerto Rico addresses are not eligible for this offer and may incur additional charges.
Propper ships according to the table rates listed below. Please note orders cannot be picked up from the distribution center.
Shipping to Destinations within the United States
All orders contiguous US below $5,000
- FedEx SmartPost - FREE on orders $60+(can take up to 7-10 business days to deliver)
- FedEx SmartPost - $7.95 on orders less than $60 (can take up to 7-10 business days to deliver)
- FedEx 2 Day - $19.95 (does not apply to PO Boxes)
- FedEx Standard Overnight - $29.95 (does not apply to PO Boxes)
Alaska, Hawaii, PR, Guam, US Virgin Islands, APO, FPO below $5,000
- USPS Priority Mail - $7.95
For shipping rates on orders over $5,000, please call 866-433-9690 for quote.
FedEx Ground Transit Times
Please see transit times below for FedEx Ground delivery. Note that Saturday delivery is NOT available and that transit times are in business days (Monday to Friday). Propper is not responsible for delays that are beyond our control (such as inclement weather or FedEx errors).
Shipping to Destinations Outside the United States
Propper offers shipping to Canada and Mexico through the following providers at these flat rates:
- Canada: FedEx International Ground (carrier code FIG) $29.95
- Mexico: USPS Priority International (carrier code PMI) $42.95
Please Note: Almost all shipments crossing international borders are subject to the assessment of duties, taxes, and any customs clearance related charges imposed by the importing country's government. More info here.
Propper does not currently ship anywhere outside of the United States, Canada, or Mexico. Please visit our Dealer Locator to find an online dealer or international dealer near you.
Please note that deliveries may be delayed by factors out of our control such as inclement weather.
Refusal to accept the order will result in either a partial or no refund as Propper will have to pay for shipping and fees back to its warehouse.
Please log in to your Propper account to view order status information.
Propper's headquarters and distribution center are closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Day after Thanksgiving
- Christmas Day
If you are a government agency and would like to create a tax exempt account, please call Customer Service at 800.296.9690 to receive set up instructions.
Become a Propper Dealer
Propper is known throughout the industry for being a great partner to dealers and distributors. Like our gear, our flexible service, fast shipping and product customization are designed to bring you more than you’d ever expect.
Our products are distributed through retail stores and websites worldwide. If you would like to become a Propper distributor, please contact Propper International Sales at 1-800-296-9690 to inquire about becoming a dealer.
Our retailers are given exclusive access to the Propper Retailer Connection, which offers direct access to secure online ordering, real-time availability status and our complete library of product images.
To find current dealers in your area, please visit the dealer locator.